> ## Documentation Index
> Fetch the complete documentation index at: https://docs.futurumhealth.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Receptionist: Calls, Scheduling, and Intake 24/7

> Futurum's AI Receptionist handles patient calls, scheduling, and insurance verification around the clock so your staff can focus on in-person care.

Futurum AI Receptionist handles every patient touchpoint before they arrive — answering calls, scheduling appointments across your calendar, verifying insurance eligibility in real time, and collecting detailed health intake information. It's your front desk without the phone chaos.

## What It Does

Use AI Receptionist to cover the four core front-desk workflows your clinic depends on every day.

<CardGroup cols={2}>
  <Card title="Call Handling" icon="phone" href="/clinics/ai-receptionist#call-handling">
    Answer every patient call with natural conversation. AI Receptionist understands what patients need and responds the way a trained front-desk staff member would — without hold times or missed calls.
  </Card>

  <Card title="Appointment Scheduling" icon="calendar" href="/clinics/ai-receptionist#appointment-scheduling">
    Book appointments across your calendar system automatically. Patients confirm their slot in the same call, and your schedule updates instantly without any manual entry from your team.
  </Card>

  <Card title="Insurance Verification" icon="shield-check" href="/clinics/ai-receptionist#insurance-verification">
    Check insurance eligibility in real time before every visit. AI Receptionist confirms coverage details during the call so your staff never face a billing surprise at check-in.
  </Card>

  <Card title="Health Intake Collection" icon="clipboard" href="/clinics/ai-receptionist#health-intake-collection">
    Gather detailed patient information before arrival. AI Receptionist collects symptoms, medical history, and other intake data so your clinicians walk into every room fully prepared.
  </Card>
</CardGroup>

## How It Works

Follow these steps to see how a typical patient interaction flows from first ring to ready-to-see.

<Steps>
  <Step title="Patient Calls Your Clinic's Number">
    The call reaches AI Receptionist instantly — no hold queue, no voicemail. It's available around the clock, including evenings, weekends, and holidays.
  </Step>

  <Step title="AI Receptionist Answers and Handles the Request Naturally">
    The AI engages the patient in natural conversation, identifying whether they need to book an appointment, ask a question, verify insurance, or complete intake — then acts on it.
  </Step>

  <Step title="Appointment Is Scheduled and Confirmed in Your Calendar">
    AI Receptionist checks your real-time availability, books the appointment, and sends the patient a confirmation — all within the same call, with no staff involvement required.
  </Step>

  <Step title="Patient Intake Information Is Collected and Ready Before the Visit">
    Before the patient arrives, their health intake details are captured and waiting in your dashboard. Your care team walks in with the full picture, every time.
  </Step>
</Steps>

## Always On, Always Ready

AI Receptionist is available 24/7 — it never puts a patient on hold, never calls in sick, and never falls behind on a busy morning. Every inbound call gets answered with the same quality and consistency, whether it comes in at 9 AM or 2 AM.

<Note>
  AI Receptionist works alongside your existing staff, handling routine calls so your team can focus on patients already in the office.
</Note>